Effective Date: January 1, 2025

Last Updated: May 25, 2026

Welcome to FameCity.in ("we," "us," "our," or "Platform"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information.

If you do not agree with our privacy practices, please do not use our Platform. By accessing and using FameCity.in, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

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1. PRIVACY POLICY OVERVIEW

Welcome to FameCity.in - Your Trusted Social Media Marketing Platform. We understand the importance of your personal information and are committed to handling it responsibly and securely.

This Privacy Policy explains:

- What information we collect

- How we use your information

- Who we share your information with

- How long we keep your information

- Your rights regarding your information

- How to contact us with questions

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2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

Account Registration:

- Full name, email address, phone number

- Business name and details

- Address and location information

Payment Information:

- Credit/debit card details, UPI IDs, banking information

- All payment information is processed through secure payment gateways

- We do NOT store full credit card numbers on our servers

Profile Information:

- Business website URL

- Social media handles (Instagram, Facebook, Twitter, YouTube, TikTok, etc.)

- Contact information and business description

Support Communications:

- Messages, emails, and chat logs when you contact our support team

- Any documents or files you share with us

- Feedback and complaint details

Service Requests:

- Details about services you order

- Target accounts or content preferences

- Delivery preferences and special instructions

2.2 Information Collected Automatically

Technical Data:

- IP address and device identifier

- Browser type and version

- Device type and operating system

- Internet service provider (ISP)

- Time zone and language preferences

Usage Data:

- Pages visited and time spent on each page

- Clicks, navigation patterns, and interactions

- Referring website or source

- Search queries used on our platform

Cookies & Tracking:

- Session cookies (temporary, deleted when you close browser)

- Persistent cookies (remain for extended periods)

- Analytics cookies (track usage patterns)

- Marketing cookies (track campaign performance)

Location Data:

- Approximate location based on IP address

- We do NOT use GPS tracking or collect precise location data

2.3 Information From Third Parties

Payment Processors:

- Transaction confirmation data

- Fraud detection signals and security information

Social Media Platforms:

- Limited public profile data (only for service delivery purposes)

- Verification data when you authorize us to access your accounts

Service Partners:

- Delivery confirmations from service providers

- Verification data for quality assurance

- Fraud prevention signals

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3. HOW WE USE YOUR INFORMATION

3.1 Service Delivery

We use your information to:

- Create and maintain your account

- Process and manage your orders

- Deliver social media marketing services as ordered

- Track and report service completion

- Verify service quality and authenticity

- Generate invoices and receipts

3.2 Communication

We use your information to:

- Send order confirmations and delivery updates

- Respond to customer support inquiries and complaints

- Send promotional emails and service announcements (only with your consent)

- Notify you of important policy changes

- Alert you to account security issues or suspicious activity

- Send transactional messages (password resets, account alerts, etc.)

3.3 Security & Compliance

We use your information to:

- Detect and prevent fraud, abuse, and unauthorized access

- Identify and prevent chargeback fraud

- Enforce our Terms of Service and other agreements

- Comply with legal obligations and court orders

- Investigate disputes and complaints

- Protect against chargebacks and financial crimes

- Maintain compliance with Indian laws (IPC 420, IT Act 2000, etc.)

3.4 Analytics & Improvement

We use your information to:

- Analyze platform usage patterns and trends

- Improve website functionality and user experience

- Test new features and services

- Create aggregated, anonymized reports

- Understand customer needs and preferences

- Optimize service delivery

3.5 Marketing (Consent-Based)

We use your information to:

- Send newsletters about new services (only if you opt-in)

- Offer special promotions and discounts

- Conduct customer surveys and feedback collection

- Create targeted marketing campaigns

- Send event invitations and announcements

IMPORTANT: We do NOT sell your personal information to third parties for their marketing purposes. We do not use your data for purposes incompatible with those listed above without explicit consent.

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4. DATA SHARING & THIRD PARTIES

4.1 Service Providers

We may share limited information with trusted third parties who assist us:

Payment Processors:

- paytm, bharatpe, PayU, and other payment gateways

- They receive payment and transaction information only

Email & Communication Services:

- Email service providers for sending notifications

- SMS providers for important alerts

Analytics Tools:

- Google Analytics (anonymized usage data only)

- Hotjar and other analytics platforms

- We ensure these providers have privacy agreements in place

Cloud Hosting Providers:

- Servers that host our website and store your data

- Data centers with security certifications

Customer Support Tools:

- Ticketing systems for managing support requests

- Chat platforms for customer communication

4.2 Legal Compliance

We may disclose information when required by law or to protect rights:

- Government requests for information (if lawfully made)

- Preventing fraud, criminal activity, or harm to persons

- Enforcing our Terms of Service and other agreements

- Protecting safety of users or the general public

- Compliance with IPC (Indian Penal Code), IT Act 2000, and other Indian regulations

4.3 Business Transfers

In case of merger, acquisition, bankruptcy, or sale of assets:

- Your information may be transferred to the new entity

- We will notify you via email or prominent notice on our website

- Your information will remain subject to this Privacy Policy

IMPORTANT: All third-party service providers are bound by confidentiality agreements. They are prohibited from using your information for any purpose other than providing services to us. We carefully select our partners and regularly audit their security practices.

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5. DATA SECURITY & PROTECTION

5.1 Security Measures

We implement industry-standard security measures:

Encryption:

- SSL/TLS encryption for all data in transit (HTTPS protocol)

- All connections to our website are encrypted

- Sensitive data is encrypted when stored on our servers

Database Security:

- Encrypted storage for sensitive personal and financial data

- Regular security backups

- Secure database access controls

Access Control:

- Role-based access control (employees access only necessary data)

- Strong authentication requirements for staff

- Multi-factor authentication options for accounts

- Regular access audits and reviews

Firewalls & Monitoring:

- Advanced firewalls protecting our infrastructure

- Intrusion detection and prevention systems

- Real-time monitoring for suspicious activity

- DDoS protection mechanisms

Regular Audits:

- Periodic security assessments

- Annual penetration testing

- Vulnerability scanning

- Third-party security audits

Staff Training:

- Employee training on data protection

- Regular privacy and security awareness programs

- Strict confidentiality agreements with all staff

5.2 Security Limitations

While we implement robust security measures, NO online platform is 100% secure. We cannot guarantee absolute security of your information. Your use of FameCity.in is at your own risk.

We encourage you to:

- Use a strong, unique password

- Enable two-factor authentication (if available)

- Never share your login credentials

- Keep your device software updated

- Be cautious of phishing emails

5.3 Password Security

- Never share your password with anyone, including our staff

- Change your password regularly (every 3-6 months recommended)

- Use a unique password not used on other websites

- If using a public computer, always logout before leaving

- Report unauthorized access immediately to famecity.in@gmail.com

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6. DATA RETENTION

6.1 Retention Periods

Active Accounts:

- Your data is retained as long as your account is active

- We need this data to provide you with services

Closed Accounts:

- Data is retained for 12 months after account closure

- Necessary for legal, compliance, and dispute resolution purposes

- After 12 months, data is securely deleted or anonymized

Payment Records:

- Retained for 7 years (per GST compliance and financial regulations)

- Necessary for tax purposes and financial audits

- Required by Indian law and tax authorities

Support Tickets & Communications:

- Retained for 2 years for dispute resolution and support history

- Helps us assist you with future issues

- After 2 years, archived and then deleted

Logs & Analytics Data:

- Retained for 90 days in detailed form

- After 90 days, aggregated and anonymized

- Anonymized data is retained for statistical purposes only

6.2 Deletion

After the applicable retention period, data is securely deleted or anonymized using industry-standard methods. You can request early deletion of your data at any time (subject to legal obligations). See "Your Privacy Rights" section below.

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7. YOUR PRIVACY RIGHTS

7.1 Right to Access

You have the right to request a copy of all personal information we hold about you.

How to request:

- Send an email to famecity.in@gmail.com

- Subject line: "Data Access Request"

- Include your full name and registered email address

- Include specific details about what information you want to access

- Response time: Within 30 days

7.2 Right to Rectification

You can request correction of inaccurate or incomplete information.

How to update:

- Log in to your account and update your profile directly

- Contact our support team at famecity.in@gmail.com

- Email famecity.in@gmail.com with details of corrections needed

- Response time: Within 30 days

7.3 Right to Erasure ("Right to be Forgotten")

You can request deletion of your personal data, with certain exceptions:

We CAN delete:

- Personal profile information

- Account data (after closure)

- Communication logs (older than 2 years)

We MUST RETAIN (per Indian law):

- Payment records (7 years for GST/tax compliance)

- Fraud investigation data (if applicable)

- Data required by court orders or legal process

- Data necessary to protect others from harm

How to request deletion:

- Email famecity.in@gmail.com

- Subject line: "Data Deletion Request"

- Response time: Within 30 days

- We will inform you what data can and cannot be deleted

7.4 Right to Withdraw Consent

If you have consented to marketing communications, you can withdraw consent anytime:

Unsubscribe from emails:

- Click "Unsubscribe" link at the bottom of any newsletter

- Email famecity.in@gmail.com with your email address

- Change your preferences in your account settings

Withdraw other consents:

- Update consent preferences in your account settings

- Email famecity.in@gmail.com to withdraw any consent

- Effect immediately upon our receipt of request

7.5 Right to Lodge a Complaint

If you believe your privacy rights have been violated:

- Contact our Grievance Officer at complaints@famecity.in

- File a complaint with the appropriate data protection authority

- Contact us directly with details of the violation

- We will investigate and respond within 30 days

7.6 Response Timeline

We commit to responding to all privacy requests within 30 days. Complex requests involving large amounts of data may take up to 60 days. We will notify you if additional time is needed.

How to Submit Privacy Requests:

Email: famecity.in@gmail.com

Include in your email:

- Your full name

- Registered email address

- Account number (if applicable)

- Clear description of your request

- Any supporting documents

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8. COOKIES & TRACKING TECHNOLOGIES

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us:

- Recognize you when you return

- Remember your preferences and settings

- Improve your user experience

- Analyze how visitors use our website

8.2 Types of Cookies We Use

Essential Cookies:

- Required for website functionality

- Enable login and account security

- Manage your session

- Process transactions

- Cannot be disabled without breaking website functionality

Performance Cookies:

- Analyze how visitors use our website

- Identify popular pages and features

- Track page load times

- Monitor error rates

- Google Analytics cookies

Functional Cookies:

- Remember your preferences

- Store language and region preferences

- Save your last search or browsing position

- Enable social media integration

Marketing Cookies:

- Track campaign performance

- Monitor user behavior across platforms

- Enable targeted advertising

- Record referral sources

- Track conversion rates

8.3 Managing Cookies

You have control over cookies:

Browser Settings:

- Most browsers allow you to decline cookies

- You can set your browser to alert you when cookies are being sent

- You can clear cookies from your browser anytime

- Instructions vary by browser (Chrome, Firefox, Safari, Edge)

Cookie Preferences:

- We may offer a "Cookie Preferences" tool on our website

- You can disable non-essential cookies while keeping essential ones enabled

- Essential cookies cannot be disabled

Important Note:

- Disabling cookies may affect your ability to use FameCity.in

- Some features may not work properly without cookies

- Your browsing experience may be reduced

Opt-out:

- You can opt-out of Google Analytics tracking

- Use the "Do Not Track" signal in your browser

- Third-party opt-out tools are available

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9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to:

- Reflect changes in our practices

- Incorporate new technologies

- Meet new legal requirements

- Improve clarity and transparency

How we notify you of changes:

- Major changes: We will notify you via email

- Major changes: We will display prominent notice on our website

- Minor changes: May be updated without notice

Your rights:

- You are not required to accept changes

- If you disagree with changes, you may close your account

- Your continued use of FameCity.in after changes means you accept the updated policy

We will maintain a version history showing major changes and update dates.

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10. CONTACT & GRIEVANCE REDRESSAL

10.1 Privacy Questions

For any privacy-related questions, requests, or concerns, please contact us:

Email: famecity.in@gmail.com

Website: www.famecity.in

We aim to respond to all inquiries within 7 business days.

10.2 Grievance Officer

As per the Information Technology Rules 2021, we have appointed a Grievance Officer to address concerns and complaints related to privacy and data handling.

Grievance Officer Email: famecity.in@gmail.com

Response Timeline: Within 30 days

Escalation Available: Yes, we have an escalation process

10.3 Legal Compliance

This Privacy Policy complies with:

- Information Technology Act, 2000

- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

- Information Technology Rules, 2021

- Consumer Protection Act, 2019

- General Data Protection Principles (for international users)

- Right to Information Act, 2005

10.4 Dispute Resolution

If you have a dispute regarding this Privacy Policy:

1. Contact our Grievance Officer first

2. We will attempt to resolve the issue amicably

3. If unresolved, either party may pursue legal remedies

4. Disputes will be governed by Indian law

5. Jurisdiction will be the courts of India

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SUMMARY OF YOUR PRIVACY RIGHTS:

✓ Right to know what data we collect

✓ Right to access your personal data

✓ Right to correct inaccurate data

✓ Right to delete your data (with legal exceptions)

✓ Right to withdraw consent for marketing

✓ Right to lodge a complaint with authorities

✓ Right to know who we share data with

✓ Right to know how long we keep your data

✓ Right to opt-out of cookies and tracking

✓ Right to data portability (in some cases)

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FINAL NOTES:

- This Privacy Policy is effective for all users of FameCity.in

- Last Updated: May 25, 2026

- Version: 1.0

- Your privacy is important to us. If you have any questions or concerns, please don't hesitate to contact us.

- We are committed to continuously improving our privacy practices.

- Thank you for trusting FameCity.in with your information.

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For more information, visit:

- Terms of Service

- Acceptable Use Policy

- Refund Policy

- Contact Us